Regional Disaster Preparedness


Title: Make the Call Employee Version

Suspenseful music plays as the camera shows a business area. People sit in a park. The Make the Call logo is shown on the screen.

Narrator: Across the county, millions of people are working, shopping, travelling, and attending sporting events, concerts, shows, and schools. They are enjoying the American way of life.

A group of young adults play volleyball in a waterfront park. A front-end loader with lawn mower attachment drives through the park. Children play in a fountain.

Narrator: Freedom may be at the heart of America, but some of the things that make the country great also make it a target for those who want to do us harm.

The light rail travels down Main Street.

Narrator: Our federal, state, and local governments are working hard to keep us safe but we all play a role in securing our public spaces.

A woman in a bicycle helmet and uniform directs people. A security guard checks a woman's purse A man and woman check into a hotel. At a garden store, a man loads bags onto a dolly.

Narrator: Though work may sometimes feel like just a job, while you're on the job, you are the first line of defense in protecting our public spaces, public employees, and patrons, as well as our economy and our country.

A garden store employee talks with customers.

Employee: This is a pretty good option.

The employee sees the man loading bags onto the dolly.

Employee: Huh. You guys look through this and I'll be right back.

The man with the dolly starts walking towards the exit.

Narrator: If you see something, say something. Make the call.

Employee (to another employee): Hey Phil! I know what you said about fertilizers, and there was this guy who literally bought everything, so I just thought you should know.

Phil: Thanks. Thanks, man. Thanks a lot.

Phil walks off with a concerned look on his face.

We switch to a scene of an outdoor cafe. A waitress approaches a table with a couple.

Waitress: Hi! Welcome to The Bistro. I'm Rebecca ...

The waitress continues talking to the patrons as the narrator begins to speak.

Narrator: The biggest threat to our public spaces are improvised explosive devices, or IEDs.

A man with a black t-shirt, camouflage pants, and sunglasses puts a backpack on a chair at a neighboring table, and begins manipulating something in the bag.

Narrator: IEDs are often small and easily transportable with catastrophic effects.

The man in the black shirt then stands up and walks off, leaving the backpack behind. One of the two women drinking coffee notices that the man left his bag.

Waitress (Rebecca): ... we have the salmon with the sauce, and we have the, uh--weird. Did you just see that?

The waitress indicates the table with the abandoned bag.

Woman at table: See what?

Waitress (Rebecca): That guy just left his backpack on the chair over there.

Man at table: I think he forgot it.

Waitress (Rebecca): I don't think he forgot it. I think he left it there on purpose.

Narrator: If you see someone leave a bag or package, don't touch it. Clear the area and report it. Intentionally leaving bags or packages behind is a potential threat, and immediate action must be taken. Make the call.

We switch scenes to a bus station. A security guard walks past a bus. A woman slides a camera out of a bag, takes a photo of a security guard, and quickly hides the camera again. She looks around to see if anyone noticed. She then starts taking notes, again trying not to be noticed.

Narrator: Cameras and recording devices can be so small that most of us seem to have one with us all the time. It's not unusual to see people taking pictures or videos almost anywhere, but surveillance and information gathering is a common practice used by terrorists prior to an attack.

A bus driver looks up and notices the suspicious woman.

Narrator: If you see someone trying to conceal what they are doing, taking pictures of exits, security, or restricted areas, if they loiter for no apparent reason, ask inappropriate questions about schedules or the facility, or if they try and avoid security when approached, make the call.

The bus driver gets the attention of a Metro Police officer. As the officer approaches the suspicious woman, she tries to leave. We then see the suspicious woman in the back seat of a police car.

We switch scenes to a hotel lobby. A couple is checking in.

Narrator: Our economy relies on people staying in our hotels, eating out, shopping, and spending money. Patrons have to believe that these places are safe, and you can help keep them that way.

A maid exits a hotel room and pushes a cart of fresh linens down the hallway. She stops in front of another room, and her cart rolls over a "Do not Disturb" hangtag that has fallen off of the guestroom door.

Narrator: If you suspect a guest or patron's actions are not normal; if they demand an unusual amount of privacy; ...

The maid knocks on the door.

Maid: Housekeeping.

Hearing no answer, the maid enters the room. She walks past a cardboard box with a large bottle in it. She then stops when she sees a set of architectural plans on the bed and two car remote controls on top of them.

Narrator: ... if you discover suspicious items like wire, batteries, multiples of or altered electronics, chemicals, or unfamiliar substances; this could be a terrorist attack in the making.

The maid continues to look around the room. More chemical equipment is next to the bathroom sink. On the desk, a short length of capped pipe with a wire coming out of it sits next to a tray of chemicals. The maid has an alarmed look on her face. She then walks towards the phone.

Maid: Hello, security? I think you need to come up to Room 410 right away!

We switch scenes to a man on a park bench. It's a warm, sunny day. The man is wearing shorts and a t-shirt. He has a backpack next to him. Another man, also in a t-shirt, walks up to him. A woman sits on a chair, wearing a sleeveless top and a skirt.

Narrator: Fashion may follow trends, but people always dress for the season.

We then see another man on a different bench. He is wearing long pants and a jacket. The jacket seems puffed out, as if there is something under it. He keeps checking his watch. Another shot shows some type of device in his sleeve. He notices that the jacket has come unzipped slightly and zips it up further.

Narrator: If you see someone wearing heavy or bulky clothing that is obviously wrong for the time of year, carrying suspicious bags, or acting extremely nervous, they may be carrying explosives or weapons.

The man pulls the device out of his sleeve. It is a trigger with a button on the end, connected to something under his jacket. He then gets up and starts walking.

Narrator: Don't be a hero! Try to place a solid physical object between you and the threat.

A man in a lavender polo shirt notices the suspicious man. He holds two passersby back as the man walks into the building.

Narrator: Get low to the ground and call security or the police immediately.

Man in polo shirt: This is Professor Smith. A guy just went into the Student Center. I think he might be armed.

We now see a park. People walk down the sidewalk.

Narrator: Our public spaces are intended to be inviting. They have welcoming and often decorative entrances. But the back of house is designed for employees only.

We cut to an alleyway behind a building. A man in a flannel shirt and baseball cap conceals himself behind a pipe, just sticking his head out far enough to see the door.

Narrator: People trying to gain access to buildings without proper credentials, through exits, or to restricted areas are generally up to no good.

An employee carries trash out the back door of the building. The man quickly slips in the open door while the employee is busy putting the trash into a dumpster, but not before the employee turns back around and sees the man's sleeve through the closing door.

Narrator: And if you see someone somewhere they don't belong, make the call.

The employee takes out a cell phone and dials.

Employee: Yeah, I think someone just snuck in behind me through the back entrance.

A group of people move towards a stadium entrance.

Narrator: Big crowds and open-access events can make security challenging, and terrorists know it. Venues like these are prime targets for massive attacks.

A security guard talks to a young patron. He is standing next to a large "No Parking" sign.

Security guard: ... I don't need you on your skateboard bumping into people, OK?

A car pulls up. The camera zooms in on the registration sticker, which has been scratched so it is unreadable.

Narrator: Terrorists may use trucks, vans, or cars to conduct surveillance, or to detonate an explosive device.

The driver of the car steps out. The security guard continues to talk to the young skateboarder.

Narrator: Report vehicles that are left intentionally, are parked in prohibited areas, or are left sitting unattended for long periods of time.

The driver walks off. Smoke starts to come from the vehicle. As the driver is in a hurry to leave, he bumps into a young man talking with his friend. The young man looks around.

Narrator: Vehicles parked where they don't belong are a potential threat.

The young man waves his hand dismissively, turns back in his original direction, and keeps walking with his friend.

Narrator: Make the call, before it's too late.

Smoke comes from under the car. Something inside starts flashing. As a security guard looks at the car, something explodes. Dust fills the air.

Narrator: The threat is real. We are vulnerable.

The screen fades to black.

We hear birds chirping. People play in a park.

Narrator: When it comes to keeping our public spaces safe, we are all in this together. You have the power to make a difference.

We switch back to the outdoor cafe scene, where the man left a bag unattended.

Waitress (Rebecca): You know, I'll be right back.

The customers start talking about the bag as the waitress leaves to get her manager.

Narrator: Be aware, and if you witness something suspicious, don't rely on others to take action.

Waitress (Rebecca): ... and with everything going on in the news, I thought that it was really weird that this guy left his bag over at the table ...

Narrator: Don't ignore your instincts.

Manager: Thank you, Rebecca.

We see a young child sitting next to a pond.

Narrator: We are counting on you to do your part. If you see something, say something. Make the call.

Caption: For more information visit:

Credits: Special Thanks To:

Credits: Very Special Thanks To: The Houston Police Department Bomb Squad.

Credits: If You See Something, Say Something (TM) used with permission of the Metropolitan Transit Authority (NY).

Credits: Make the Call is a Department of Homeland Security grant funded project. Produced by the City of Houston Mayor's Office of Public Safety and Homeland Security.

Credits: Make the Call Logo. Copyright 2010.

End of film.